| Payment terms all products must paid for in full before dispatch or collection.
Cheque payments are subject to a normal clearing period.
Cheque payments refused will be subject to a charge according to our loss of bank charges.
All goods remain our property until payment is made in full and in cleared funds.

Specially ordered products and purpose made products must be paid for in full before dispatch or collection.

Where a part payment is agreed upon between us and you for specially ordered products such part payment is not refundable.

Guarantees- All Brassware and Ironmongery products are fully guaranteed against faulty manufacture for twelve calendar months from date of sale unless otherwise stated. Any ‘Special Offer’, ’ Sale’, ‘Clearance items’, ‘Stock Reduction Sale’ items are sold as scrap with no warranty or guarantee.
Double Glazed units are Conditionally guaranteed for a period of 12 calendar months from date of purchase, any double glazed unit found to be of faulty manufacture during this period will be replaced free of charge providing it has been installed using ‘Butyl’ putty or the correct type of glazing silicone. ‘Linseed’ oil based putty must not be used to install double glazed units.
Timber Windows are Conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any window or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity to protect the timber. Water based products are NOT considered by us to be suitable for protecting exterior woodwork such as doors and windows, any product treat with Water based stain or paint will not be guaranteed in any way whatsoever. The same applies to oils (e.g. Danish oil) and waxes where used externally. A ‘hard’ finish microporous stain or varnish must be used.
Timber Doors are Conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any door or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity to protect the timber. Water based products such as Ronseal or similar products are NOT considered by us to be suitable for protecting exterior woodwork such as doors and windows, any product treat with Water based stain or paint will not be guaranteed in any way whatsoever.The same applies to oils (e.g. Danish oil) and waxes where used externally. A ‘hard’ finish microporous stain or varnish must be used.

Special Offers – Limitations
Any special offer regarding handles applies to one pair of handles per door purchased.

Any special offer regarding locks applies to one lock per door purchased.

Internal Doors
All types of internal doors can be treated with paint or varnish type finishes. Some types such as the oak engineered internal doors may be treated with ‘Danish Oil’ or similar. Be sure to apply ample coats to a new door and fresh coats periodically.
Do not use water based products as these will cause adverse effects to your doors and void your warranty.
Failure to adhere to these instructions will seriously affect the durability of your door and void your warranty.

External Doors – Paint
External doors, frames and panels may be treated with exterior quality paint. A primer coat, 2 undercoats and 2 gloss coats are imperative. Be sure to seal both the top edge and bottom edge underneath to prevent moisture entering the timber.
Note that primer alone is not sufficient to protect the door even for a short period of time.

Failure to adhere to these instructions will seriously affect the durability of your door and void your warranty.

External Doors – Stain or Varnish
External Doors, frames and panels may be treated with a ‘spirit based micro-porous’ treatment of quality exterior grade. A pre-dec coat and four top coats are imperative. Be sure to seal both the top edge and bottom edge underneath the door to prevent moisture entering the timber and over drying of the timber. A pigmented treatment should be used to protect the timber from ultraviolet rays. Clear varnish alone is not sufficient to protect the timber.

NEVER use a ‘water based’ product on your new external doors, frames, panels or windows. We do not consider these to give adequate protection and no guarantee claim will be entertained for goods treated with such products.

Failure to adhere to these instructions will seriously affect the durability of your door and void your warranty.

Decorative Glazed Doors
Where decorative glazed doors contain a feature enclosed within a sealed glass unit, there may be some movement of the actual feature. This may cause a ‘rattling’ sound when closing and opening the door. this rattling is not considered to be a manufacturing fault.

Any product not paid for in full and where a balance is overdue is not guaranteed in any way whatsoever, in such circumstances neither replacement nor repair will be offered or carried out. Paying an overdue balance after a complaint is made will not reinstate a guarantee.

Delivery Service
Any quoted delivery dates or estimated delivery lead times within our delivery service schedule are over and above the lead time for any bespoke, special order or out of stock items. The delivery lead time should be added to the special order lead time if any is given.

Returns Policy
Goods supplied correctly may not be returned for credit.
Goods ordered by a customer either by telephone, e-mail or by our cart system that we deliver correctly according to the information given by the customer and then returned or refused upon delivery will be subject to an administration and restocking charge of 20% (variable at our discretion).

Our liability shall be limited to the original purchase price of the goods & will not include any incidental costs and/or works and/or charges applied by any 3rd parties. We reserve the right to replace or repair at our option.

Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly.
In such cases if exchange of goods is required we will charge again for delivery at the full rate.


All offers are made subject to availability of stock and quantity remaining in stock at the time of order. Specifications may vary from images shown and colours are an interpretation only. We reserve the right to change designs, styles, sizes etc. & add or remove any item, style size etc. or quantity without notice. Prices are correct at time of publication & are subject to change without notice. If an item is not available to the exact design shown throughout this website we reserve the right to supply the nearest alternative available.

Description of goods – Where doors are described as Oak, Hardwood, Clear Pine, Ash or other, this refers to the types or species of timbers used for veneers, lippings & other components used to manufacture the doors. All out internal & some external doors are built of an engineered construction unless specifically stated that they are `Solid Timber`. A typical illustration of engineered construction methods can be seen in our Modern Methods pages. Alternative engineering methods are used by different manufacturers to create such products.

Images & timber colours – The images on our website are used to represent the style of the doors only. The colours of these images should not be taken as true reflection of the doors you would get. Many of the images of doors on our website have been stained and/or varnished before the pictures were taken. The doors you will be supplied with are unfinished unless otherwise stated. Timber is a natural product & as such is liable to varying colours. This is beyond our control and while our manufacturers & suppliers do endeavour to colour match each component within each door no guarantee what-so-ever is given that one door will be a colour match to the next door. This is an unavoidable `feature` of real timber.

As websites are vulnerable to `hackers` and other attacks we reserve the right to check all submitted enquiries for price tampering and will quote and/or charge the correct price for any item. We also reserve the right to refuse to quote and/or supply any item and/or person or persons (whether an individual or acting on behalf of other individuals or company) if we see fit.

Most doors & windows must now meet building regulations document `L`. It is your responsibility to make sure that you order correctly to meet these regulations and we will not be held responsible if you do not. Our windows are all supplied with Low `E` double glazed units to meets document `L` when supplied with glass unless otherwise specified. We can supply standard double glazed units or single glazing if requested. If you are in any doubt ask your building inspector.

E.&O.E. throughout this entire website.|