Terms

Terms of trading

Payment terms

• All products must paid for in full before dispatch or collection.

• Cheque payments are subject to a normal clearing period.

• Cheque payments refused will be subject to a charge according to our loss of bank charges.

• All goods remain our property until payment is made in full and in cleared funds.

• Specially ordered products and purpose made products must be paid for in full before dispatch or collection. Where a part payment is agreed upon between us and yourself for specially ordered or manufactured products such part payment is not refundable. We reserve the right to pursue full payment for such items.

Guarantees

• All Brassware and Ironmongery products are fully guaranteed against faulty manufacture for twelve calendar months from date of sale unless otherwise stated.

• Any ‘Special Offer’, ’ Sale’, ‘Clearance items’, ‘Stock Reduction Sale’ items are sold as scrap with no warranty or guarantee.

• Double Glazed units are Conditionally guaranteed for a period of 12 calendar months from date of purchase, any double glazed unit found to be of faulty manufacture during this period will be replaced free of charge providing it has been installed using ‘Butyl’ putty or the correct type of glazing silicone. ‘Linseed’ oil based putty must not be used to install double glazed units.

• Timber Windows are Conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any window or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity to protect the timber.

• Timber Doors are Conditionally guaranteed against faulty manufacture for a period of 12 calendar months, any door or component found to be faulty during this period will be replaced free of charge providing that proper treatment and weather protection has been applied in the correct quantity to protect the timber.

• After the end of our warranty periods described above, any extended warranty given by a manufacturer, importer or import agent will be covered by them. We will advise you and provide contact details for the relevant party in order for you to resolve your query or claim. We will accept no liability for any claim after the above described warranty periods.

• Any item not paid for in full and where a balance is overdue is not guaranteed in any way whatsoever. In such circumstances neither replacement nor repair will be offered or carried out. Paying an overdue balance after a complaint is made will not reinstate a guarantee.

Special Offers – Limitations

• Any special offer regarding handles applies to one pair of handles per door purchased.

• Any special offer regarding locks applies to one lock per door purchased.

• All special offers are subject to availability and subject to change without notice.

Decoration

• Decoration must be carried out in accordance to our Decorating page. Failure to do so will void your warranty entirely. Decorating any item after failure will not reinstate the warranty as the damage to the products has already been done and we will not accept liability.

• Failure to adhere to these instructions will seriously affect the durability of your door and void your warranty.

Decorative Glazed Doors

• Where decorative glazed doors contain a feature enclosed within a sealed glass unit, there may be some movement of the actual feature. This may cause a ‘rattling’ sound when closing and opening the door. this rattling is not considered to be a manufacturing fault.

Delivery Service

• Any quoted delivery dates or estimated delivery lead times within our delivery service schedule are over and above the lead time for any bespoke, special order or out of stock items. The delivery lead time should be added to the special order lead time if any is given.

Collection

• We accept no liability whatsoever for damaged or missing goods should you arrange for your own carrier to collect. We obtain a signature from your carrier/courier stating that we have supplied the goods in good condition. Should any damages or loss occur in transit you will need to raise a claim with your carrier/courier.

Returns Policy

• We reserve the right to refuse the return of correctly supplied items.

• Goods ordered by a customer either by telephone, e-mail or by our cart system that we deliver correctly according to the information given by the customer and then returned or refused upon delivery will be subject to an administration and restocking charge of 20% (variable at our discretion).

• Our liability shall be limited to the original purchase price of the goods & will not include any incidental costs and/or works and/or charges applied by any 3rd parties. We reserve the right to replace or repair at our option.

• Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly. In such cases if exchange of goods is required we will charge again for delivery at the full rate.

Description of goods

• Where doors are described as Oak, Hardwood, Clear Pine, Ash or other, this refers to the types or species of timbers used for veneers, lippings & other components used to manufacture the doors. All out internal & most external doors are built of an engineered construction unless specifically stated that they are `Solid Timber`. A typical illustration of engineered construction methods can be seen in our Modern Methods pages. Alternative engineering methods are used by different manufacturers to create such products.

Images & timber colours

• The images on our website are used to represent the style of the doors only. The colours of these images should not be taken as true reflection of the doors you would get. Many of the images of doors on our website have been stained and/or varnished before the pictures were taken. The doors you will be supplied with are unfinished unless otherwise stated. Timber is a natural product & as such is liable to varying colours. This is beyond our control and while our manufacturers & suppliers do endeavour to colour match each component within each door no guarantee what-so-ever is given that one door will be a colour match to the next door. This is an unavoidable `feature` of real timber.

Website limitations

• As websites are vulnerable to `hackers` and other attacks we reserve the right to check all submitted enquiries for price tampering and will quote and/or charge the correct price for any item. We also reserve the right to refuse to quote and/or supply any item and/or person or persons (whether an individual or acting on behalf of other individuals or company) if we see fit.

Building regulations

• Most doors & windows must now meet building regulations document `L`. It is your responsibility to make sure that you order correctly to meet these regulations and we will not be held responsible if you do not. Our windows are all supplied with Low `E` double glazed units to meets document `L` when supplied with glass unless otherwise specified. We can supply standard double glazed units or single glazing if requested. If you are in any doubt ask your building inspector.

Limitations

• All offers are made subject to availability of stock and quantity remaining in stock at the time of order.

• Specifications may vary from images shown and colours are an interpretation only.

• We reserve the right to change designs, styles, sizes etc. and to add or remove any item, style size etc. or quantity without notice.

• Prices are correct at time of publication & are subject to change without notice.

• If an item is not available to the exact design shown throughout this website we reserve the right to supply the nearest alternative available.

E.&O.E. throughout.